Patient billing for health centers and FQHCs (Federally Qualified Health Centers) is not only a challenge, but also a highly-confusing endeavor that requires the right resources coupled with a creative and strategic-minded approach. Because common patients of these types of health centers are often low-income and underprivileged, fulfilling patient billings is battle that’s essential to survive.
If you own or work for a local health center or FQHC that’s in dire need of improving its billing processes, explore the following 3 highly-effective and creative patient billing strategies for health centers and FQHCs.
1. Collect Co-Payments Prior to Medical Service
Before a patient visits the a physician of the health center, the front-desk staff needs carefully communicate with patients and audit their personal and billing information at the time of registration. During this time, some health centers and FQHCs will collect the co-pay immediately while later focus on collect the remaining receivables from insurance companies, Medicare or Medicaid.
As a result of this simple health center billing strategy, many FQHCs and health centers realize higher collections. The crux is to determine how to re-structure staff and internal processes to get these new collection systems in place. As a good benchmark, work toward collecting 90-95% of co-pays in advance. You can request the health center staff to keep an detailed record that captures what is collected, as well as reasons why any collections where not received.
2. Integrate Credentialing Protocols
Credentialing is a vital component to receiving the right reimbursement of money from patients and their healthcare system. Establishing a sound credentialing system or protocol enables health centers and FQHCs to monitor progress of the collection submissions, as well as review any details. In short, credentialing helps keep all information in one place.
While there are a number of different FQHC billing and health center billing services that enable clients to perform an individual analysis with respect to their mode of operation. In most cases, strategic recommendations are provided in an effort to optimize the health center or FQHC billing processes. For more information on this, visit MaximizedRevenue.com.
3. Maintain Accurate Electronic Health Records
Your health center or FQHC can make accessing patient data easier, simplify care provided, and improve overall patient engagement and interaction by maintaining complete information about each patient, their health, and financial information. Electronic health records (EHR) are often best when stored online, via the cloud, using software solutions.
You can do some research to find the best EHR software platform that works in accordance to your health center billing efforts. Or working with a medical billing consultant can sometimes provide opportunities and access into cutting-edge EHR software that can aid patient billing and collections.
If more help is needed in regards to FQHC billing and health center billing, we suggestion checking out the billing services of Practice Management. They offer basic consulting programs as well as full-service medical billing solutions with specific expertise in FQHC billing and health center billing.